Privacy Policy

At ClientOnCue, your privacy and trust are our priority. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, use our AI chat systems, schedule appointments, or interact with our marketing and automation tools. By using our website or services, you agree to this Privacy Policy and consent to our data practices outlined below.

We collect the following types of information when you interact with our website, chat widget, or booking systems: Personal Information: name, email address, phone number, business name or role, appointment preferences, and any information you provide voluntarily through chat or forms. Automated Data: IP address, browser type, device and operating system, pages visited, session duration, and referral source. Communication Data: SMS or email responses sent to or from ClientOnCue, call recordings or transcriptions (if enabled by consent).

We use your information to provide and manage requested services such as consultations and calendar bookings, improve user experience and automation accuracy, send relevant updates or marketing messages (with opt-out options), train AI systems to improve responses, and maintain compliance with legal, tax, and anti-spam regulations.

Data is processed only under lawful bases such as your consent, contractual necessity, or legitimate business interest. We do not sell or trade your personal information. We may share limited data with service providers (such as CRM, email, AI automation, or hosting partners like GoHighLevel, Twilio, and Cloudflare) to operate our systems, or with authorities if required by law.

All third-party partners are bound by confidentiality and data protection agreements. We retain data only as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable laws. You may request deletion or anonymization of your information at any time by emailing info@clientoncue.com.

ClientOnCue uses cookies, pixels, and tracking tools to measure website performance, personalize your experience, and support marketing automation. You can disable cookies in your browser settings or opt out of targeted advertising via YourAdChoices.ca or optout.aboutads.info. By submitting your phone number or email, you consent to receive messages regarding appointments, offers, or updates from ClientOnCue.

You may opt out at any time by replying STOP (for SMS) or clicking Unsubscribe (for emails). Our systems comply with CASL, TCPA, PIPEDA, and GDPR requirements. Our website and chat tools may use AI-powered automation for communication, appointment booking, and lead follow-up. Conversations may be recorded for service improvement. AI does not make binding decisions, and human review is always available upon request. Please avoid sharing sensitive information through automated systems.

We implement industry-standard encryption, access control, and monitoring through Cloudflare, GoHighLevel, and Google Workspace to protect your data. While no system is 100% secure, we continually update our protocols to minimize risk.

Depending on your location (Canada, EU, or elsewhere), you have the right to access, correct, or delete your personal data, withdraw consent, request a copy of your data, or file a complaint with the Office of the Privacy Commissioner of Canada or your local authority. Requests can be sent to support@clientoncue.com. Our website may link to external platforms or partner services. We are not responsible for the privacy practices of those third-party websites.

Please review their policies individually. We may update this Privacy Policy to reflect legal or technological changes. The latest version will always be posted at https://clientoncue.com/privacy-policy with the updated effective date.